MAINTENANCE / WARRANTY
One of the biggest fears people may have about natural stone is the maintenance it requires. With the public increasingly turning to the use of natural materials within a home, granite has become the countertop of choice for many of today's home owners. Synthetic solid surface materials are no match for the richness, depth, and incredible performance of real granite. Unlike laminates and solid-surface materials, a hot pot or frying pan has no effect on granite's mirror-like finish.
The diamond-like hardness of granite makes it virtually impervious to abrasions, stains, and heat. It's also important to note that granite won't stand temperature stress such as fireplaces where the stone may expand and contract in a short period of time. The seams, however, will prevent cracks. Most importantly, by choosing a granite countertop, you not only give your kitchen everlasting performance and beauty but also increase the value of your home.
You'll find that caring for your natural stone is easy. Warm water, mild dishwashing liquid, and a soft clean cloth are generally all that's needed to maintain your granite countertop surface. The best care you can give your natural stone is preventative care. By following a few suggestions, your countertops will last a lifetime while maintaining a brand-new appearance.
The diamond-like hardness of granite makes it virtually impervious to abrasions, stains, and heat. It's also important to note that granite won't stand temperature stress such as fireplaces where the stone may expand and contract in a short period of time. The seams, however, will prevent cracks. Most importantly, by choosing a granite countertop, you not only give your kitchen everlasting performance and beauty but also increase the value of your home.
You'll find that caring for your natural stone is easy. Warm water, mild dishwashing liquid, and a soft clean cloth are generally all that's needed to maintain your granite countertop surface. The best care you can give your natural stone is preventative care. By following a few suggestions, your countertops will last a lifetime while maintaining a brand-new appearance.
MAINTENANCE
GRANITE
Basic Cleaning and Maintenance
Avoid using cleaning products with any type of acid or abrasive in them as it may cause de-colorations or scratches on your surface. Do not stand, kneel down, or sit on your countertops as they could crack or break. Do not place hot pans or other objects directly on your countertops. This may cause discoloration (mainly in dark granites and/or cracking. Always use a protective barrier between any hot object and granite such as trivet or mat.
Granite countertops are surprisingly resilient to stains like citric acid, coffee, tea, alcohol, or wine, and are virtually impossible to scratch. However, as a preventative measure, wipe up any spills on the countertops within a reasonable amount of time and do not let liquid sit on the countertop overnight. It is important to note that granite is most prone to staining by oil. Be careful as to not place any pots of frying pans with oil traces on the bottom of the countertop surface. Blot oil and acid spills as soon as they happen, and make sure to clean them with mild soap and warm water to avoid any harm to your countertops.
If the oil stains remain, there is a special cleaning procedure for the removal of deep-seated, time-set dirt and grime that can be done. A general poultice with baby or baking powder and water is typically the best remedy. First, moisten the surface of the granite with the same liquid that made the paste. Then apply the poultice past to the granite surface about ½" thick. Tape plastic sheeting over the poultice area and allow it to sit for 48 hours. Remove the poultice with a spatula, rinse the cleansed area with clean water, wipe off any excess water, and allow the surface to dry.
Granite tends to attract soap scum. In order to avoid this, rinse with hot water on a regular basis and use a paper towel to dry. Another way to remove lime build up, soap scum, stains, or dried spills is to use a straight razor blade in a gentle scraping motion. Do not use lime removal products or cleaning products that contain ammonia, as this will affect the seal on the stone.
For stubborn stain you can also use dry steel wool grade 00 or a non-scratch Scotch Brite pad to try and remove them.
Granite countertops are surprisingly resilient to stains like citric acid, coffee, tea, alcohol, or wine, and are virtually impossible to scratch. However, as a preventative measure, wipe up any spills on the countertops within a reasonable amount of time and do not let liquid sit on the countertop overnight. It is important to note that granite is most prone to staining by oil. Be careful as to not place any pots of frying pans with oil traces on the bottom of the countertop surface. Blot oil and acid spills as soon as they happen, and make sure to clean them with mild soap and warm water to avoid any harm to your countertops.
If the oil stains remain, there is a special cleaning procedure for the removal of deep-seated, time-set dirt and grime that can be done. A general poultice with baby or baking powder and water is typically the best remedy. First, moisten the surface of the granite with the same liquid that made the paste. Then apply the poultice past to the granite surface about ½" thick. Tape plastic sheeting over the poultice area and allow it to sit for 48 hours. Remove the poultice with a spatula, rinse the cleansed area with clean water, wipe off any excess water, and allow the surface to dry.
Granite tends to attract soap scum. In order to avoid this, rinse with hot water on a regular basis and use a paper towel to dry. Another way to remove lime build up, soap scum, stains, or dried spills is to use a straight razor blade in a gentle scraping motion. Do not use lime removal products or cleaning products that contain ammonia, as this will affect the seal on the stone.
For stubborn stain you can also use dry steel wool grade 00 or a non-scratch Scotch Brite pad to try and remove them.
Avoiding Chips
Chips in granite are not a common occurrence but when they do happen, they are often caused by banging something onto the edge of the countertop. Be cautious when handling heavy pots and pans around your granite profiles as these are the most prone to cause chipping. If a chip does occur and you find the piece that chipped out, hold on to it since most of the time it can be epoxied back into place.
Sealers
If you are questioning whether or not to seal your granite countertop, the Marble Institute of America provides the following information:
"Should natural stone counters be sealed? In many cases it makes sense to seal marble and granite countertops with a quality sealer. The product should have a life expectancy of ten to fifteen years and be of an oliophobic (resistant to water and oil based stains) nature. Once properly sealed, the stone will be more resistant against everyday dirt and spills.
In today's natural stone industry, many species of granite receive a resin treatment at the factory where the blocks of granite are cut into slabs and then polished. The treatment is used to fill micro fissures, indentations, and other minor characteristics that are found in many natural stones.
The reason for this resin treatment is to address what most consumers consider as imperfections, but in reality, they are simply "birth marks". The consuming public gravitates to perfection and so the marble and granite industry tries to fulfill the desire. Both resined as well as unresined slabs will outlast most of our lifetimes. Granite should, and in most cases will, be the last countertop surface a person will buy, providing a strong return on investment. The bottom line is that: Sealing resin treated countertops may increase the resistance of the already resistant nature of stone (adopted 11/8/06).
Resined stones -- In some situations, impregnating sealers applied to a resined stone will cause the material to cloud, discolor, or fade. While this is a new topic within the stone industry, some initial reports have indicated that the application of a color enhancer may hide the problem. Additionally, the problems have occurred with solvent-based vs. water-based impregnators. It is highly recommended that you consult with the Sealant Manufacturer prior to applying a sealer to a resined stone."
"Should natural stone counters be sealed? In many cases it makes sense to seal marble and granite countertops with a quality sealer. The product should have a life expectancy of ten to fifteen years and be of an oliophobic (resistant to water and oil based stains) nature. Once properly sealed, the stone will be more resistant against everyday dirt and spills.
In today's natural stone industry, many species of granite receive a resin treatment at the factory where the blocks of granite are cut into slabs and then polished. The treatment is used to fill micro fissures, indentations, and other minor characteristics that are found in many natural stones.
The reason for this resin treatment is to address what most consumers consider as imperfections, but in reality, they are simply "birth marks". The consuming public gravitates to perfection and so the marble and granite industry tries to fulfill the desire. Both resined as well as unresined slabs will outlast most of our lifetimes. Granite should, and in most cases will, be the last countertop surface a person will buy, providing a strong return on investment. The bottom line is that: Sealing resin treated countertops may increase the resistance of the already resistant nature of stone (adopted 11/8/06).
Resined stones -- In some situations, impregnating sealers applied to a resined stone will cause the material to cloud, discolor, or fade. While this is a new topic within the stone industry, some initial reports have indicated that the application of a color enhancer may hide the problem. Additionally, the problems have occurred with solvent-based vs. water-based impregnators. It is highly recommended that you consult with the Sealant Manufacturer prior to applying a sealer to a resined stone."
Our surfaces will keep their enduring luster and beauty for years to come and with minimal effort. Warm water and a splash of mild detergent is all that's required to keep them looking their best. To make things even easier, there's no need to wax or seal.
QUARTZ
Temperature Control
Quartz is highly heat resistant and is both durable and hard-wearing. But even Caesarstone surfaces need protection from the highest of temperatures—a pad or trivet placed between countertops and hot objects will do the trick.
Caesarstone is more heat resistant than other stone surfaces including most granite, marble, and limestone. It is not affected by temperatures lower than 150°C (300°F). However, like all stone material, Caesarstone can be damaged by sudden and rapid temperature changes.
With this information, we suggest that hot pots and pans never be directly placed on the surface. We also recommend a hot pad or trivet be placed on the surface under cooking units such as electric frying pans, crock pots, or roaster ovens.
Caesarstone is more heat resistant than other stone surfaces including most granite, marble, and limestone. It is not affected by temperatures lower than 150°C (300°F). However, like all stone material, Caesarstone can be damaged by sudden and rapid temperature changes.
With this information, we suggest that hot pots and pans never be directly placed on the surface. We also recommend a hot pad or trivet be placed on the surface under cooking units such as electric frying pans, crock pots, or roaster ovens.
Remove even Stubborn Spills and Stains Easily
Life's inevitable spills and stains can usually be cleaned up effortlessly with soap and water. More stubborn stains may require a putty knife or non-scratch pad which leaves surfaces ready to be polished to their former brilliance.
It's important to be aware that like any other surface, Caesarstone can be permanently damaged if exposed to strong chemicals and solvents that can damage its physical properties. Never clean your Caesarstone surface with products that contain Trichlorethane or Methylene chloride, such as paint removers or strippers.
Avoid the use of highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels of pH 8.5 or higher. Products containing oils or powders may leave a residue and should be rinsed off thoroughly.
Should your surface accidentally be exposed to any of these damaging products make sure to rinse immediately with clean water to neutralize any effects.
It's important to be aware that like any other surface, Caesarstone can be permanently damaged if exposed to strong chemicals and solvents that can damage its physical properties. Never clean your Caesarstone surface with products that contain Trichlorethane or Methylene chloride, such as paint removers or strippers.
Avoid the use of highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels of pH 8.5 or higher. Products containing oils or powders may leave a residue and should be rinsed off thoroughly.
Should your surface accidentally be exposed to any of these damaging products make sure to rinse immediately with clean water to neutralize any effects.
What not to use
Just like other surfaces, Caesarstone quartz can be damaged by strong chemicals and solvents. Don't be tempted to use abrasive agents such as oven or dishwasher cleaners on your surfaces. If they do come into contact with a non-recommended product, rinse thoroughly in clean water.
If needed, apply a non-abrasive household cleaner that will not dull the surface shine and will remove residue. To remove adhered material such as food, gum, nail polish, or even dried paint, first scrape away any excess material with a plastic putty knife and then use a damp cloth to remove any marks or residual dirt.
For extra-stubborn stains, a non-scratch Scotch-Brite pad is recommended along with a non-abrasive cleaner recommended by your local Caesarstone distributor.
Caesarstone – Here to Help
It's easy to maintain your Caesarstone surfaces and have them looking just as perfect as the day they were installed. In the unlikely event you can't find a solution to a problem or are unsure of whether you can use certain detergent on the surface, you're welcome to contact your local Caesarstone dealership who will be happy to help.
If needed, apply a non-abrasive household cleaner that will not dull the surface shine and will remove residue. To remove adhered material such as food, gum, nail polish, or even dried paint, first scrape away any excess material with a plastic putty knife and then use a damp cloth to remove any marks or residual dirt.
For extra-stubborn stains, a non-scratch Scotch-Brite pad is recommended along with a non-abrasive cleaner recommended by your local Caesarstone distributor.
Caesarstone – Here to Help
It's easy to maintain your Caesarstone surfaces and have them looking just as perfect as the day they were installed. In the unlikely event you can't find a solution to a problem or are unsure of whether you can use certain detergent on the surface, you're welcome to contact your local Caesarstone dealership who will be happy to help.
Marble is an igneous stone that occurs naturally through the metamorphosis of limestone. It contains many different compounds but mostly consists of calcium carbonate, which gives marble its generally light and creamy hue. Color variations in white marble are caused by impurities from other substances. In the stone trade, marble is defined by any crystalline calcific rock capable of being used as a building material and taking on a shine.
Today, marble is used primarily in bathroom vanities, fireplace surroundings, hearths, and tile stone. The trend of using marble for kitchen countertops is slowly increasing. With its elegance and beauty, it is sure to give any home an appealing quality and provide a pure and graceful look.
In terms of the care and maintenance of marble, the conditions that arise in a kitchen will undoubtedly leave marble stone damaged with stains, spots, etching (eaten/corroded/dull), and scratches. It will not stay pristine and will take on a natural patina fairly quickly. A honed or matte finish on marble is more resilient to etching and scratches. Honed marble is somewhat more user-friendly, and absorbs protective penetrating sealers more effectively with its porous openings. Polished marble is also slightly more resistant to staining.
Marble must be re-sealed more often than granite. Sealant will prevent most stains, but it won't prevent etching. Penetrating sealant ensures that spills remain on the top of the stone, radically reducing the rate of absorption into the countertop and giving you a small frame of time within which you can clean the spills without staining. The best warning sign that marble must be re-sealed immediately is when water or other liquid fail to bead up on the surface or if the stone darkens when water is splashed.
Acid from substances such as red wine, marinara, sauces, dressings, vinegar, acidic fruits, and personal care products, can tarnish the look of the marble if left sitting on the countertop. They will either seep into the pores, or react with the calcium in the stone. However, if the marble has been properly sealed, it will not stain instantly. If spills are wiped up as soon as they happen and rinsed with warm water, most stains can be avoided.
Marble countertops require a bit more care and diligence to avoid most of the above issues:
Never allow wet dishes, glasses, or water to stand on a marble countertop for any prolonged period of time.
Clean countertops with non-acidic, pH balanced (neutral) solutions so as not to etch the surface.
Use coasters with rubber or cork bottoms under all drinks.
Use placemats under items that may scratch the marble surface.
Use cutting boards for all chopping activities.
Marble has been used for countertops, floors, and many other surfaces in Europe for hundreds of years. Many of these installations have a beautiful patina like look. Some users prefer the daily wear and tear to show up on their marble countertops as the marble grows better with age and takes on an amazing quality when it is worn out by time and use. Some argue that the patina look is worth it in the end.
Marble is softer than granite, and while marble stains more easily, it is a pristine working surface. It requires more vigilance than granite, but when properly cared for, marble will last a lifetime. If you are willing to spend a little more time caring for the surface of this stone, it can bring to your home a glint of the elegance and splendor that was once reserved only for nobility in mansions and palaces.
Today, marble is used primarily in bathroom vanities, fireplace surroundings, hearths, and tile stone. The trend of using marble for kitchen countertops is slowly increasing. With its elegance and beauty, it is sure to give any home an appealing quality and provide a pure and graceful look.
In terms of the care and maintenance of marble, the conditions that arise in a kitchen will undoubtedly leave marble stone damaged with stains, spots, etching (eaten/corroded/dull), and scratches. It will not stay pristine and will take on a natural patina fairly quickly. A honed or matte finish on marble is more resilient to etching and scratches. Honed marble is somewhat more user-friendly, and absorbs protective penetrating sealers more effectively with its porous openings. Polished marble is also slightly more resistant to staining.
Marble must be re-sealed more often than granite. Sealant will prevent most stains, but it won't prevent etching. Penetrating sealant ensures that spills remain on the top of the stone, radically reducing the rate of absorption into the countertop and giving you a small frame of time within which you can clean the spills without staining. The best warning sign that marble must be re-sealed immediately is when water or other liquid fail to bead up on the surface or if the stone darkens when water is splashed.
Acid from substances such as red wine, marinara, sauces, dressings, vinegar, acidic fruits, and personal care products, can tarnish the look of the marble if left sitting on the countertop. They will either seep into the pores, or react with the calcium in the stone. However, if the marble has been properly sealed, it will not stain instantly. If spills are wiped up as soon as they happen and rinsed with warm water, most stains can be avoided.
Marble countertops require a bit more care and diligence to avoid most of the above issues:
Never allow wet dishes, glasses, or water to stand on a marble countertop for any prolonged period of time.
Clean countertops with non-acidic, pH balanced (neutral) solutions so as not to etch the surface.
Use coasters with rubber or cork bottoms under all drinks.
Use placemats under items that may scratch the marble surface.
Use cutting boards for all chopping activities.
Marble has been used for countertops, floors, and many other surfaces in Europe for hundreds of years. Many of these installations have a beautiful patina like look. Some users prefer the daily wear and tear to show up on their marble countertops as the marble grows better with age and takes on an amazing quality when it is worn out by time and use. Some argue that the patina look is worth it in the end.
Marble is softer than granite, and while marble stains more easily, it is a pristine working surface. It requires more vigilance than granite, but when properly cared for, marble will last a lifetime. If you are willing to spend a little more time caring for the surface of this stone, it can bring to your home a glint of the elegance and splendor that was once reserved only for nobility in mansions and palaces.
MARBLE
MAINTENANCE
Metis Construction provides coverage for installations of any countertops for 1 year. The products that are covered must be in the original installation location, regardless of homeowner. If any defects are found, we will send a specialist to either repair, replace, or reinstall the defective product with an identical or equal product. It must be taken into consideration that no two stones are the same, just as no two fingerprints are the same.
Defects can't be defined as color variation or other properties that come naturally with using stone as material.
We do not provide coverage for cracks or damage in caulk that may happen due to age or heat, normal wear and tear from daily usage, damage from natural disasters or fire, or customer negligence and maintenance failure. All warranties begin after the customer accepts Metis Construction's Installations and acknowledgement.
All warranties require the following documentation along with the original customer receipt:
Defects can't be defined as color variation or other properties that come naturally with using stone as material.
We do not provide coverage for cracks or damage in caulk that may happen due to age or heat, normal wear and tear from daily usage, damage from natural disasters or fire, or customer negligence and maintenance failure. All warranties begin after the customer accepts Metis Construction's Installations and acknowledgement.
All warranties require the following documentation along with the original customer receipt:
Supporting photos
Receipt of purchase
Receipt of purchase
QUICK LINKS
Work time 9:00 AM - 7:00 PM
CONTACT US
Emeryville
Hayward
San Jose
Hayward
San Jose
STONE SUPPLIER LOCATIONS
By appointments only
© 2020 by Metis Construction
Online Estimate Request
You will receive an estimate usually same day. Upon approval the estimator can visit your house for quick exact measurement and a slab can be selected at a showroom.